Search Results for: Helpers


04

Feb 2017

Helpers – How do they work?

As we started Hoptree, we quickly found the need to declare who amongst the team using a single text number would be helping a specific customer.  We created a notion of Helpers – one or more people assigned to a customer for a period of time.  Let us explain more of how Helpers work. Helpers are key in Notifications which are explained in another post....

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09

Mar 2017

Sharing a Text Number across a Team

We created Hoptree because we heard several businesses tell us how challenging it was to manage texting customers.  Customers no longer want to be called in order to schedule an appointment.  They want to be updated on when your employees will be at their house via text message.  They want to transact business with you via text. The problem is – buying phones for your...

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04

Feb 2017

How Notifications Work

How you get notified of new messages is critical to responding well to customers. Here we will discuss how notifications work across Hoptree. But before you read more of this, you should know that the first key is to become available.  Please check out our pointers on office hours and availability if you aren’t sure how this works… Notifications in the Web Browser First, we...

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04

Feb 2017

Office Hours and Availability

When setting up your company, there are several options to help manage texts when people are not available. Here we will discuss office hours, automatic responses and available helpers. Office Hours With Office Hours you may allow for automatic responses to texts during certain hours that you will not be available.  In this section, you can also enable an automated message in response to any...

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