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SMS Campaigns
02 Aug 2017

SMS Campaigns

SMS Campaigns are here in Hoptree. We have had batch campaigns for a while, but new to Hoptree are Campaign Groups and Campaign Messages. Here is how they work: Campaign Groups With Campaign Groups, you can create lists of people which you can message as a group. When Hoptree sends a group message, it will send a 1:1 message to each of the people within...

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Batch Text Appointment Reminders
28 Jun 2017

Batch Text Appointment Reminders

One of the things our clients LOVE about Hoptree is how easy it is to send appointment reminders using our batch messaging feature. Not only is it easier and faster than making phone calls; but our system allows your customers to respond to you and adjust appointments easily if needed. Say, “farewell” to appointment scheduling phone tag! To illustrate this, we will use the example of...

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Why texting with Hoptree works
24 May 2017

Why texting with Hoptree works

We hit a milestone with Hoptree – over 25,000 SMS messages sent! As part of our celebration, we spent some time this week reflecting on what is working for the businesses using Hoptree. Since we text with them, we often hear more from them and are able to respond quickly to any needs or questions they have.  So, what are our clients doing with Hoptree?...

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Batch Messaging via CSV
12 May 2017

Batch Messaging via CSV

When you have a group of people you need to send messages to, it can be daunting to switch contexts, select each conversation, and send each individual message.  We have been investigating different ways to make these interactions easier for business users to do and the first way of doing this is batch messaging via CSV. Batch messaging via CSV is a simple way for business...

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Sending Photos to Customers
27 Apr 2017

Sending Photos to Customers

The 1.3 version of our app includes an often requested feature – the ability to send photos to customers. As of this release, there is not a way to send images from your browser and this feature is only available through the mobile application.  However, everyone using a web browser will see the images sent and received.   To send a message – start at the...

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Web Notifications
10 Apr 2017

Web Notifications

The 1.2 version of Hoptree added web (browser) notifications. This allows you to enable notifications for particular websites and if a tab is open to that website, you can get notifications popping up on your desktop even if that website is in the background. How does it work with Hoptree?  Here are some common questions that should help you configure and use web notifications. Which browser...

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Don’t miss calls on your text number!
05 Apr 2017

Don’t miss calls on your text number!

I understand Hoptree is my one text number customers text my business at – but what happens if someone calls it? We have heard this question numerous times. Yesterday we added two features in Hoptree 1.2 that makes it easier for everyone.  First, in our text-only plans, we have made it clear when someone has called your phone number.  You now get a message that...

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Hoptree Messenger – installable mobile app
03 Apr 2017

Hoptree Messenger – installable mobile app

Hoptree Messenger is now available as a installable mobile application allowing every user sharing a single text number to quickly get notifications, respond to customers with text or templates, and create new text messages to customers. Here are some screenshots as well as some features of Hoptree messenger… Customer View Template usage Conversation Thread Hoptree Messenger includes features such as the following: Get notifications for...

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How is Hoptree Different from Normal Text Messaging?
24 Mar 2017

How is Hoptree Different from Normal Text Messaging?

We get asked all the time – How is Hoptree Different?  So, let’s talk about some ways Hoptree is different. Differences for a Hoptree enabled business First, lets discuss the differences between texting with your phone and texting with Hoptree’s text messaging service.  There are four main differences: 1.  Using the Hoptree app instead of the phone’s text messaging Your normal text messaging app provided...

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Import your Customer List – How to Tips!
10 Feb 2017

Import your Customer List – How to Tips!

We wanted to give you an easy way to grab your customers and import them to Hoptree.  Let’s get started! STEP 1: Export Your Customer Information to a CSV Most contact management systems have an option to export your contact information.  Export customer information to a CSV file. Tip:  In some contact management systems, you might have to select contacts to see an option to...

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