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Helpers – How do they work?
04 Feb 2017

Helpers – How do they work?

As we started Hoptree, we quickly found the need to declare who amongst the team using a single text number would be helping a specific customer.  We created a notion of Helpers – one or more people assigned to a customer for a period of time.  Let us explain more of how Helpers work. Helpers are key in Notifications which are explained in another post....

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Templates – How To With Tips
04 Feb 2017

Templates – How To With Tips

Templates are a great feature of Hoptree to ensure consistent messaging from your company.  If we get too used to texting formats, such as using acronyms like “brt” for “be right there” we exclude different audiences that aren’t as adept in texting lingo.  We built templates so that we could quickly get consistent messages out but in a way that could be customized as needed....

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How Notifications Work
04 Feb 2017

How Notifications Work

How you get notified of new messages is critical to responding well to customers. Here we will discuss how notifications work across Hoptree. But before you read more of this, you should know that the first key is to become available.  Please check out our pointers on office hours and availability if you aren’t sure how this works… Notifications in the Web Browser First, we...

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Office Hours and Availability
04 Feb 2017

Office Hours and Availability

When setting up your company, there are several options to help manage texts when people are not available. Here we will discuss office hours, automatic responses and available helpers. Office Hours With Office Hours you may allow for automatic responses to texts during certain hours that you will not be available.  In this section, you can also enable an automated message in response to any...

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Staff User Roles
04 Feb 2017

Staff User Roles

Inviting your staff team to Hoptree is crucial to unlocking what it has to offer. By doing so, your team can communicate as one organization to your customers and to each other. No more texting with individual phone numbers and losing collaboration or visibility. In Hoptree, there are three user roles: Admins, Dispatchers, and Agents. Once you have added a staff member, you may invite...

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