You have one email address and one phone number they can contact you at…but what happens when they want to text with you?
How much time do you spend trying to get customers on the phone or leaving voicemail messages? Your customers are very comfortable texting and would, in many cases, prefer it for appointment schedules, service updates, etc.
Customers tend to text people back who texted them. What happens if your employees are sick, on vacation, or worse yet…leave to a competitor? Do they walk away with your valuable customer contacts?
Most people who have looked into similar solutions and found out quickly that most are either mass marketing texting (not driving two way conversations) or virtual phone plans per user (each person with their own number and no shared access) with texting as an add on. Hoptree is unique and allows them to truly separate this part of their business from their personal phone while sharing that number and responsibility across people in their business.